Privacy Policy
Last updated: October 18, 2026
1. Who we are
Nomira Digital (“we”, “us”) runs nomiradigital.com, the free tools and the Nomira Transcribe service from Siraha, Nepal. This policy explains what personal data we collect, why, who we share it with, and the choices you have.
2. What we collect
- Contact and enquiries: name, email, phone and the message you send through forms, WhatsApp, chat or calls.
- Free audit and AI tools: the website address you submit, plus name, phone and email if you ask for the full report.
- Fiona Grace chat and voice assistant: the text or voice of your conversation and any contact details you give, so we can answer and follow up.
- Transcribe account: your email address, your name (and your Google profile name if you use Google sign-in), your plan and billing status, and sign-in sessions. If you pay, our payment provider collects your payment details; we receive only the payment status, plan, and a transaction reference, never your full card number.
- Transcribe content: the audio and video you process, links you paste, and the resulting transcripts and edits.
- Technical data and abuse prevention: a random device cookie, a hashed IP address, and a hashed browser fingerprint. We use them only to enforce the free limit fairly, to stop abuse and to keep the service secure.
3. How we use it
- to provide and improve our services, including converting your files to text and managing your account and plan;
- to take payment, keep records and prevent fraud and abuse;
- to reply to enquiries, send the sign-in codes you ask for, and send service messages;
- to measure and improve website performance and SEO;
- to meet legal obligations.
We do not sell your personal data. We do not use your audio or transcripts to train AI models ourselves.
4. Who we share it with
We share data only with service providers that help us run the service, under their own privacy and security terms: web hosting; AI speech-recognition providers (they receive your audio only to return the text); Google (for optional sign-in); a payment provider (payments); email delivery; and analytics and communication tools such as our CRM and business email. We may also disclose data if the law requires it.
5. Retention
- Transcribe audio is deleted automatically within 72 hours.
- Transcripts stay in your history for up to 90 days or until you delete them or your account.
- Account data stays while your account is open. If you delete your account, we delete your account and transcripts. We may keep payment and tax records for as long as the law requires.
- Enquiry and lead records are kept as long as needed to deal with your request and our business relationship.
6. Cookies
We use cookies that the service needs to work: a device cookie and, if you log in, a secure session cookie. They are HttpOnly and used for sign-in and fair-use limits. Third-party services you choose to use, such as Google sign-in or the payment checkout, may set their own cookies. You can block cookies in your browser, but login will not work without them.
7. Your choices and rights
You can view and edit your name, log out, cancel your plan and delete your account and all transcripts yourself in Transcribe → Account settings. You may also ask us by email to access, correct or delete your personal data, or to stop marketing messages. We will reply within a reasonable time and in line with the laws that apply to you.
8. Security
We use HTTPS, hashed identifiers, access controls and private storage for uploaded files. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you as the law requires.
9. International transfers
Our providers may process data in other countries, including the United States and the European Union. We choose providers with appropriate safeguards.
10. Children
Our services are not directed to children. You must be 18 or older to buy a plan, and we do not knowingly collect data from children under 13.
11. Changes
We may update this policy. The latest version and its date are on this page.
12. Contact and grievances
Questions, requests or complaints about privacy:
Nomira Digital
Siraha, Madhesh Province, Nepal
Email: hello@nomiradigital.com
WhatsApp: +977 9762857644
Contact page: nomiradigital.com/contact